Pre-Sales Questions

1. Will you place ads on my site?
2. Can I upgrade at any time and how does it work?
3. How long have you been in business? And can you tell me a little about your company and network?
4. Do you allow sites to advertise for money, on their web site?
5. What forms of payment do you accept?
6. Are your server's Unix / Linux, or Windows NT?
7. Do you allow adult sites?
8. What control panel do you use and do you have a demo?
9. Can I pay monthly?
10. How long does it take to setup my account?
11. Are there any hidden costs, or setup fees?
12. How much is extra bandwidth and space?
13. Can I password protect directories?
14. Why was the order I placed marked as fraud?

Will you place ads on my site? 

TucanHosting.com will not place ads on your website. You own the account, you place the ads if you want.

Can I upgrade at any time and how does it work? 

Yes, you may upgrade your account at any time by filling out our Upgrade form. No additional charges will apply for upgrades.

How long have you been in business? And can you tell me a little about your company and network? 

For information about TucanHosting.com please read our About Us. If you still have more questions than Contact Us.

Do you allow sites to advertise for money, on their web site? 

Yes, this is your website. You can do what you want as long you stay within the Terms of Service.

What forms of payment do you accept? 

We accept Visa, MasterCard, American Express, Discover, PayPal and checks.

Are your server's Unix / Linux, or Windows NT? 

We run the LAMP platform: Linux, Apache, MySQL, PHP/Python. Our servers run RAID1 setup with SATA2 750gig drives.

Do you allow adult sites? 

No, we do not allow adult websites.

What control panel do you use and do you have a demo? 

We proudly use cPanel as our control panel. We believe its the best in the industry. A demo of cPanel can be found here. Demo cPanel Login information: Username: demo Password: demo

Can I pay monthly? 

Yes, you may pay month to month with no contracts.

How long does it take to setup my account? 

For security purposes, all orders with TucanHosting.com are manually checked for fraud. Upon signing up, you'll receive an email stating that TucanHosting.com has received your order and is processing the request. After your order has been paid and verified, you will receive a welcome email and can begin using your account. Please note that if you wish to pay with a regular check, it may take longer to activate your account while we wait to receive payment.

Are there any hidden costs, or setup fees? 

No, there are no hidden costs or fees associated with having a hosting account at TucanHosting.com. There are optional upgrades which can be ordered at Order Forms

How much is extra bandwidth and space? 

If you need more bandwidth or disk space, email us to upgrade to a larger plan. If you need more bandwidth or space than our highest plan offers, send us an email at Support. We are always willing to work with our customers to find a plan to fit their needs. To upgrade to a higher plan, please visit Upgrade Hosting Form

Can I password protect directories? 

Yes, you can password protect directories using the tools in cPanel. Read our tutorial on how to Password Protect A Directory

Why was the order I placed marked as fraud? 

A small percentage of TucanHosting.com's orders are marked as fraud. Every now and then, we mark someone who is actually legitimate as fraud for one of many reasons. Here are a few possibilities: 1. Your IP address may be inconsistent with the billing address of your order. 2. The phone number we called to confirm may have been incorrect or was unanswered. We apologize for any inconveniences. Don't worry, if you're who you say you are, your account will be setup.